How BookMedVenture handles your information
This notice explains how your account information, care requests, medical documents and travel details are used to support your journey.
Information we process
Account information may include your name, email address, phone number and country. A medical-travel request may also include medical category, patient-provided intake answers, uploaded medical reports, consultation scheduling information, destination choices, provider selections, travel dates, quote information and payment status.
Why we process it
Information is used to operate the patient account, structure a medical-travel request, discover relevant providers, coordinate consultations, obtain or record provider pricing, search accommodation and flights, prepare a package quote, process payments when enabled, provide support, secure the service and maintain an audit trail.
Intelligent and external services
The platform can send de-identified clinical context to OpenAI for intake structuring and current provider research. It does not intentionally send your login name, email or phone in those prompts. Travel search criteria are sent to Booking.com and Duffel when you request live accommodation or flight results. Payment information is handled by the selected payment provider, such as Stripe or PayPal, through their hosted payment flows.
Medical documents
Uploaded reports are stored outside direct public web access. Downloads require an authenticated patient who owns the file or an authorized administrator. Supported files are validated by MIME type and size before storage.
Security controls
Access to your information is restricted to you and authorized team members involved in your care coordination. We use security measures to protect your account and records. No online service can eliminate every security risk; contact the care team if you suspect unauthorized access.
Retention and deletion
The operator should retain personal and medical-travel information only for the period required to provide the service and meet applicable medical, tax, payment, contractual and legal obligations. Patients may request account/data assistance through the support channel supplied by the BookMedVenture operator.
Your choices
You can choose not to submit optional medical documents. If you do not accept the medical/Intelligent data-processing acknowledgement in the journey flow, the platform will not proceed to Intelligent provider discovery.
Important compliance note
Technical encryption and access controls do not by themselves establish HIPAA, GDPR or other regulatory compliance. The operator remains responsible for applicable notices, consent, contracts, cross-border transfers, processor agreements, retention, patient rights and legal review.